EA Audio
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Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

Under the Data Protection Act 1998, any information concerning the customer and their respective customer records may be passed to third parties. However, customer records are regarded as confidential and therefore will not be divulged to any third party, other than FiiO if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of any and all customer records we keep, on the proviso that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue customers with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, EA Audio excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Payment

Personal Cheques, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in Full prior to despatch. All goods remain the property of the Company until paid for in full. Items paid by cheque will be despatched once the cheque has cleared in the company bank account. Returned cheque will incur a £25 charge to cover banking fees and administrative costs.

Refunds Policy

If you have bought an item that is not what you expected you may return it to us in it’s original packaging, unused and in a resellable condition. This must be done within 14 days and you must contact us at info@ea-audio.co.uk before returning the item to ensure you get a timely refund. All returns costs are payable by the customer and refunds are granted once the items have been returned in full and checked.

Cancellations

The customer has the right to cancel a purchase and as such must do so in writing to info@ea-audio.co.uk. In the event that the item has been despatched the customer will have to return the item as above for a full refund. Return costs are subject to the circumstance and will be discussed at the time of cancellation.

Availability and Delivery

Unless otherwise stated, the items featured on this website are only available immediately and will be despatched via 1st class standard post or 1st Class recorded delivery. Items placed before 1pm Monday-Thursday will be despatched that day. All items ordered after 1pm will be despatched the next working day. You will receive a despatch e-mail once your order has been posted.

Communication

All quieries and concerns can be directed to info@ea-audio.co.uk This e-mail address is monitored Monday- Thursday 9am-4pm and all e-mails will be answered in 24 working hours. E-mails will not be answered on a Weekend and will be dealt with the next working day.

These terms and conditions form part of the Agreement between the customer and ourselves. Your accessing of this website and/or purchasing of a product indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© EA Audio 2013 All Rights Reserved

 


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Office opening times - Monday - Thursday 9am to 4pm